Refund and Returns Policy

Since Packaging Unit provides customized products and services based on customer specifications, clients must notify the company within 3 working days if the products are faulty or do not meet the agreed-upon requirements.

Note: We only handle returns or refunds for defective products.

Company-Side Defects:

If the defect is confirmed to be the company’s responsibility, Packaging Unit will take full responsibility for reprinting the entire order.
Our decision regarding the defect and our responsibility is final.
Customers must return the entire order to us within 7 business days and cover the shipping costs.
To assist with the reprint process, customers should provide proof of the defect, such as digital photos.

Client-Side Defects:

If the defect is determined to be the customer’s responsibility and they request a refund, the customer must return the entire order.
The refund will be subject to deductions for shipping, setup, printing, and billing costs.

Order Cancellation:

Once the proof is approved, the printing process will proceed immediately.
Customers have 4 hours after proof approval to cancel their order.
A 5% cancellation fee will be charged if the order is canceled after processing.
Cancellation requests must be made within 12 to 24 hours.
No refund will be issued if the order has entered the printing stage. However, complimentary warehouse storage can be provided, and the order can be shipped when needed.

Note: For any inquiries regarding refunds, cancellations, or shipping policies, please contact us via online chat support, call +1 (307) 269-6214, or email info@packagingunit.com for further assistance.